Today
we have moved the
Proxmox Customer Portal to a new help desk system.
We have migrated your ticket(s), account(s), and organisation(s) . We
have NOT migrated user/organisation address details, passwords, and
logged subscription keys. If needed, this information can be added on
a case-by-case basis.
New password(s)
Due to
the migration your password has been reset. We have sent you an email
with a confirmation link, please check all your email inboxes. This
link is valid for 30 days.
What’s
new
- Direct
replies to tickets are no longer possible due to security and privacy
reasons. We only send out status messages and no ticket content.
Please login to edit/track your ticket(s).
- A
ticket is now only visible to its owner (the user who has generated
it). Exception: User(s)
with the assigned role “manager”can see all the tickets belonging to his/her
account/organisation.
Known issue
We have
received reports that in some cases the '&' has been wrongly
encoded(
). See the example below:
You can fix the link by replacing the
with the proper
& when entering the link in your browser.
Then
you should be redirected to a page to set your password.
If you
have difficulties to reset your password or log into the Proxmox
Customer Portal, please send an email to
office@proxmox.com
